Getting Started
From Signed to Live in 30 Days
We've built the onboarding process around your schedule — not ours. Here's exactly what happens after you say yes.
Week 1
Kickoff & Brand Setup
Your dedicated onboarding manager schedules a 60-minute kickoff call to capture your brand assets, color palette, logo files, and tone of voice. We configure your white-labeled platform environment and set up your staging instance within 48 hours.
- Brand asset collection and style guide review
- Platform environment provisioned in 48 hours
- Dedicated Slack channel opened with your team
Week 1
Kickoff & Brand Setup
Week 2
Travel Packages & Pricing
Our travel operations team works with you to build your first season of packages — away game trips, neutral-site events, and marquee matchups. We handle supplier negotiations, hotel blocks, and transportation logistics while you review and approve.
- Season schedule review and package planning
- Supplier negotiations and hotel block reservations
- Pricing strategy aligned to your fan demographics
Week 2
Travel Packages & Pricing
Week 3
Loyalty & CRM Integration
We connect belong.travel to your existing loyalty program, ticketing system, or CRM. Fans earn points on every booking, and your staff gets a real-time dashboard showing travel revenue, booking trends, and fan engagement data.
- Loyalty program API connection or standalone setup
- Ticketing system integration (Ticketmaster, AXS, SeatGeek)
- Staff dashboard access and training session
Week 3
Loyalty & CRM Integration
Week 4
Launch & Fan Announcement
Your platform goes live. We provide a full launch kit — email templates, social copy, in-venue signage specs, and a press release draft — so you can announce to your fan base with confidence. Our team monitors the first 72 hours closely.
- Platform QA and final approval sign-off
- Launch kit: email, social, and in-venue assets
- 72-hour hypercare support window post-launch
Week 4
Launch & Fan Announcement
What You'll Need
Integration Requirements
Most programs are ready to go with what they already have. Here's what we need from your side.
Brand Assets
Logo files (SVG or high-res PNG), primary and secondary color hex codes, and any brand usage guidelines.
Technical Contact
One point of contact on your IT or digital team with access to your website CMS or DNS settings for the subdomain setup.
Loyalty API (Optional)
If you have an existing loyalty program, we'll need read/write API credentials. No loyalty program? We'll set one up for you.
Season Schedule
Your confirmed home and away schedule for the current season, including any neutral-site or postseason games you want to package.
We've Got You
Ongoing Support
Onboarding is just the beginning. Every partner gets dedicated support for the life of the relationship.
Dedicated Partner Manager
A single point of contact who knows your program, your fans, and your goals — available by Slack, email, or phone.
24/7 Fan Support
Our travel operations team handles all fan-facing support: booking changes, travel disruptions, and on-trip assistance.
Quarterly Business Reviews
Every 90 days we review revenue performance, fan engagement data, and upcoming season opportunities with your leadership team.
Ready to Get Started?
Schedule Your Partnership Call
A 30-minute call is all it takes to see if belong.travel is the right fit for your program. No pressure, no pitch deck — just a real conversation about your fans and your goals.
Schedule a Call